GENERAL FAQ's
A guide on GROOVY's
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GROOVY ships to Gilgit-Baltistan, Interior Balochistan/Sindh, and Azad Kashmir. However, these regions are classified as "non-serviceable" by our primary courier partner. To ensure delivery, we utilize third-party courier services for packages to these areas.
The delivery cost for these regions is fixed at 600 PKR, as they are considered extended delivery zones. Orders from these locations are dispatched only after receiving full payment in advance.
Please note that delivery times, costs, and feasibility for these areas are subject to limitations due to logistical challenges. We appreciate your understanding and cooperation.
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At our company, we aim to deliver your order within 4-7 business days from the date of purchase. However, please note that there may be some instances where the delivery may be delayed due to unforeseen circumstances such as public holidays, stock depletion, bad weather conditions, or logistical load on our courier services.
In such cases, we will make every effort to ensure that your package is delivered to you as soon as possible. If you have an urgent order that you need delivered quickly, please contact us on our helpline numbers for swift assistance.
Please note that the shipping time frames mentioned on our website are indicative only and may vary depending on your location and other factors beyond our control. We appreciate your patience and understanding in such situations.
Thank you for choosing GROOVY as your preferred shopping destination. If you have any questions or concerns regarding our shipping time policy, please do not hesitate to contact us.
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250.PKR Is charged for all orders below the free shipping threshold, which is 5000 PKR
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Unfortunately no, we do not offer International shipping as of today.
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Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city and area are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
